Return
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply.
Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
Dresses and Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.
If the product is defective, please provide a detailed explanation in the return package (see additional notes below).
Items that cannot be returned:
Personalized and dyed items are final sale, no returns, no exchanges.
Outlet items are final sale, no returns, no exchanges.
Exchanges
If you would like to exchange an item, please obtain an RMA Number for the original item you ordered and return it following the instructions above. The same terms and conditions apply as noted in the Return Policy above. We do not offer exchanges via mail, so please place a new order for an alternate item at your earliest convenience.
For details about this, you can contact our customer service, email us at service@gowns4u.com.
