How do I start if I'm new to Gowns4u.com?
If you are new to Gowns4u.com, we suggest that you read our guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer support will glad to help you.
How do I change my email address?
If you want to change the information, you can login your Gowns4u.com account, and you can change it on this page.
Can I make the dress from my own pattern?
If you have the pattern of a particular dress that you would like to have made, please contact us again, just email us at service@gowns4u.com, you will need to supply us with your exact measurements and specify the color that you would like the dress to be made in. We will request that you send the pattern to us in the post and after assessing the amount of work involved and the material that is required, we would then be able to give you a quote.
What should I do if I couldn't find the items I want on the website?
If you cant find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can contact us, our Abned.com staffs will be glad to help you locate the item you are looking for.
How do I start if I’m new to Gowns4u.com?
If you are new to Gowns4u.com, we suggest that you read our guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer support will glad to help you.
How do I change my email address?
If you want to change the information, you can login your Abned.com account, and you can change it on this page.
Will my dress be the exact color that is shown on the website?
Colors shown online are for representational purposes only. Please note that while we try our best to present you with the closest match to our fabric colors, variations in displays from computer to computer, and printer inks, may show the colors differently than the final product.
Can I change the color of the dresses or the accent of the dresses? How much is the extra charge?
Of course. You can change the color of the dresses. But we want to remind that the color on the screen may vary a little from the true color. When you place the order, Please check the color on our color chart and tell us the color you select, and we want to tell you that there is no extra charge, it is just free.
In what sizes are your gowns available?
Most of our gowns are available in sizes 0-28. However, certain styles do have a limited size range.
What if I want a dress in a color that is not listed?
The colors that we list on the product detail page are the only colors in which that style dress is produced in. We also show all the pictures we have available so if the picture is not shown we cannot show you that dress in that color.
How long should I order before the event?
We advice that you should place the order in advance as soon as you can. Maybe leave for 1 month. It also affords you a comfortable time frame to accommodate any alteration if necessary.
Do you have color swatch I can see before order?
We are sorry that we can't provide free color swatches to our customers just because the shipping cost is so high. But don't worry you can check the color online, they are all our real fabric pictures.
What is your satisfaction guarantee?
We guarantee all wedding gowns and accessories to be brand new and free from any manufacturer defects. We inspect each and every wedding gown for quality assurance. Should you find a problem with your order please notify us within 3 business days and we will either repair or replace your gown at no charge. Please keep in mind that due to shipping your gown will need to be steamed, therefore wrinkling is not considered a defect.
What payment options are available?
We requires Payment in Full when placing your order. We accept Visa, MasterCard, and Discover. Payment can also be made through PayPal.
How can I be sure that you will deliver my dress on the promised date?
We calculate delivery dates very carefully, even under these unusual circumstances. We have added capacity at our work rooms to ensure that we meet every customer's delivery date.
Is it safe to order online?
Yeah, you can trust us. Your payment will be guaranteed by paypal.
How do I remove an item from the cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the “remove” button on the page. That item will be removed from your shopping cart.
After I received my item, I found it was damaged. How should I resolve the problem?
If the item were damaged during shipping, you can claim the compensation from the shipping company or reject to sigh the packet.
If the item itself is defective, you should take photos or video for the item, then contact Gowns4u.com to solve the problem. You can contact us by service@gowns4u.com.
How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.
How long will It take to delivery?
Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 days, and express shipping normally takes 3-5 days. Processing takes 1-3 days normally.
Are the packages insured?
Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want.
How can I check the status of my order?
We notify our customers by email at various points of the ordering process. We suggest referring to these emails first regarding your order status. If you need additional information, we welcome you send email to service@gowns4u.com.
